Support Knowledge Desk
Create cited AI drafts from tickets, approve replies, escalate hard cases and turn solved conversations into KB updates.
A business needs a managed process, not a list of ideas.
A manual process
Create cited AI drafts from tickets, approve replies, escalate hard cases and turn solved conversations into KB updates.
No transparent status
Answer support questions from your knowledge base.
Needs a managed launch
Rixed product scope + Omnit capability map
The automation is shown in code, not a fake dashboard in a picture.
Menu
The customer picks items, sizes and modifiers.
Checkout
The order becomes a paid or confirmed request.
Kitchen Queue
The kitchen sees the ticket and updates cooking statuses.
Delivery
The customer gets a clear status without calling a manager.
Review
After delivery the system asks for a review.
Reorder
A win-back flow offers a repeat order.
Not “one more tool”, but a working system for: Support teams, online schools, SaaS teams, eCommerce support and internal IT/helpdesk teams.
Answer support questions from your knowledge base.
Start with a setup plan and your first working workflow.
Choose a subscription to launch.
Support Knowledge Desk connects through one of three runtime plans. Prices and terms can be changed in Lava.top separately for each product.
For a first workflow, demand testing and a small volume of operations.
For an active system with regular leads, reports and notifications.
For multiple modules, VPS/self-hosted deployment and higher load.
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